E-governance in India: Infrastructure, Inclusion, and Institutional Accountability

When the intent is right, innovation empowers the less empowered and when the approach is inclusive, technology changes the lives of those on the margins. This belief laid the foundation for Digital India as a mission to democratise access, build an inclusive digital infrastructure, and provide opportunities for all. A decade ago, India embarked on a bold journey into uncharted territory with great conviction. For decades, the ability of Indians to use technology was doubted, and it was further believed that technology would deepen the gap between the haves and the have-nots. This mindset was changed by trusting people’s ability to use technology and by using technology to eliminate the gap.

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